Terms of Service

Important: By using TAGOJA, you agree to these terms. Please read them carefully. If you don't agree, please don't use our services.

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of TAGOJA's services, including our Marketplace, Supply Engine, mobile applications, and websites (collectively, the "Services"). By creating an account or using our Services, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

To use TAGOJA, you must:

Be at least 18 years old (or the age of majority in your jurisdiction)
Have the legal capacity to enter into binding contracts
Not be prohibited from using our Services under applicable laws
Provide accurate, current, and complete information during registration
Not have been previously banned from TAGOJA

3. Account Registration and Security

3.1 Account Creation

You're responsible for:

Maintaining the confidentiality of your password
All activities that occur under your account
Notifying us immediately of unauthorized access
Ensuring your account information is accurate and up-to-date

3.2 Account Types

Personal Accounts: For individual buyers and sellers
Business Accounts: For companies using Marketplace
Supplier Accounts: For suppliers on Supply Engine
Seller Accounts: For sellers using Supply Engine
3PL Accounts: For logistics partners

3.3 Account Verification

We may require identity verification for certain activities, including:

Making or receiving payments above certain thresholds
Listing high-value items
Joining Supply Engine as a partner
Accessing business features

4. Marketplace Rules

4.1 Prohibited Items

You may not list or sell:

Illegal items or services
Weapons, explosives, or hazardous materials
Counterfeit or stolen goods
Drugs or drug paraphernalia
Adult content or services
Items that infringe intellectual property rights
Living animals (with some exceptions for certified pet sellers)
Human body parts or fluids
Items requiring special licenses without proper documentation

4.2 Listing Requirements

All listings must:

Accurately describe the item or service
Include clear, honest photos (no stock photos unless disclosed)
State the correct condition (new, used, refurbished)
Provide accurate pricing and availability
Comply with applicable laws and regulations

4.3 Seller Obligations

Ship items within the stated timeframe
Package items securely to prevent damage
Respond to buyer inquiries within 24 hours
Honor the listing price and description
Provide accurate tracking information
Accept returns according to our return policy

4.4 Buyer Obligations

Pay for items promptly
Provide accurate shipping information
Inspect items upon delivery
Report issues within 7 days of delivery
Leave honest, fair reviews

5. Payments and Fees

5.1 Marketplace Fees

Listing Fee: Free (subject to change)
Transaction Fee: 2-5% of final sale price (varies by category)
Payment Processing: 2.9% + fixed fee (charged by payment provider)
Currency Conversion: 1-3% for international transactions

5.2 Supply Engine Fees

Supplier Fee: Tiered monthly subscription ($99-$999/month)
Seller Fee: Per-order fulfillment fee (varies by product)
3PL Fee: Commission on fulfilled orders (5-10%)

5.3 Escrow Protection

All Marketplace transactions use escrow:

Payment is held until buyer confirms receipt
Funds released to seller 3 days after confirmation
Disputes must be opened within 7 days of delivery
Escrow fee: included in transaction fee

5.4 Refunds and Chargebacks

Refund eligibility:

Item not received
Item significantly not as described
Item damaged in shipping (if not seller's fault, insurance applies)
Seller cancels order

6. Supply Engine Terms

6.1 Supplier Requirements

Valid business registration
Product liability insurance
Quality control processes
Minimum order fulfillment rate: 95%
Maximum order cancellation rate: 2%

6.2 Seller Requirements

Verified business account
Compliance with supplier terms
Proper product categorization
Accurate inventory sync

6.3 3PL Partner Requirements

Liability insurance coverage
Warehouse safety certifications
API integration capability
Minimum service level agreement (SLA): 98% on-time delivery

7. Intellectual Property

7.1 TAGOJA's IP

All content, trademarks, and intellectual property on TAGOJA are owned by us or our licensors. You may not:

Copy, modify, or distribute our content
Use our trademarks without permission
Reverse engineer our software
Create derivative works

7.2 Your Content

You retain ownership of content you post, but you grant TAGOJA:

A worldwide, royalty-free license to use, display, and distribute your content
The right to use your content for promotional purposes
Permission to modify content for technical compatibility

7.3 Copyright Infringement

If you believe content infringes your copyright, contact our DMCA agent at dmca@tagoja.com with:

Identification of the copyrighted work
Location of the infringing content
Your contact information
A statement of good faith belief
Your physical or electronic signature

8. Prohibited Conduct

You may not:

Violate any laws or regulations
Harass, abuse, or threaten other users
Manipulate prices or engage in price fixing
Create fake reviews or ratings
Use bots or automated tools without permission
Scrape or harvest data from our platform
Interfere with the proper functioning of the Services
Circumvent security measures
Impersonate others or provide false information
Engage in money laundering or fraud

9. Disputes and Resolution

9.1 User Disputes

For disputes between users:

Communicate directly through TAGOJA chat
If unresolved, open a formal dispute within 7 days
Provide evidence (photos, messages, tracking info)
TAGOJA mediates and makes a binding decision
Decisions are final unless there's new evidence

9.2 Arbitration Agreement

For disputes with TAGOJA, you agree to binding arbitration instead of court litigation, except for:

Small claims court matters
Intellectual property disputes
Claims that can't be arbitrated by law

9.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

10. Termination

10.1 By You

You may close your account at any time through account settings. Outstanding obligations remain.

10.2 By TAGOJA

We may suspend or terminate your account for:

Violation of these Terms
Fraudulent or illegal activity
Excessive disputes or chargebacks
Inactivity for 2+ years
Risk to platform integrity or user safety

10.3 Effect of Termination

Access to Services immediately revoked
Pending transactions will be completed
Funds held for 90 days to cover potential claims
Your content may be retained for legal purposes

11. Disclaimers and Limitations of Liability

11.1 No Warranties

SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". We make no warranties about reliability, accuracy, or fitness for a particular purpose. We don't guarantee that Services will be uninterrupted or error-free.

11.2 Third-Party Content

TAGOJA is not responsible for:

Accuracy of user listings or descriptions
Quality or safety of items sold
Actions of buyers, sellers, or partners
Third-party services or websites

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: TAGOJA is not liable for indirect, incidental, consequential, or punitive damages. Our total liability is limited to the fees you paid to TAGOJA in the 12 months before the claim or $500, whichever is greater.

12. Indemnification

You agree to indemnify and hold TAGOJA harmless from claims arising from:

Your violation of these Terms
Your content or listings
Your violation of others' rights
Your use of the Services

13. Changes to Terms

We may modify these Terms at any time. We'll notify you of material changes via:

Email to your registered address
In-app notification
Prominent notice on our website

Continued use after changes constitutes acceptance. If you don't agree, stop using the Services and close your account.

14. General Provisions

14.1 Governing Law

These Terms are governed by the laws of the Philippines, without regard to conflict of law principles.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 No Waiver

Our failure to enforce any right doesn't waive that right.

14.4 Assignment

You may not assign these Terms. We may assign them without notice.

14.5 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement.

15. Contact Information

Questions about these Terms? Contact us:

Email: support@tagoja.com
Mail: TAGOJA c/o SEOWOO LLC, 30 N Gould St, Sheridan, WY 82801, United States

Thank you for using TAGOJA responsibly. These Terms help us maintain a safe, fair marketplace for everyone. If you have questions, we're here to help.