Your privacy matters to us. This policy explains how TAGOJA collects, uses, and protects your personal information across our Marketplace and Supply Engine platforms.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, date of birth, and password
- Profile Information: Profile photo, bio, location, and language preferences
- Business Information: Company name, tax ID, business license (for Supply Engine partners)
- Payment Information: Bank account details, payment card information (processed securely by our payment partners)
- Verification Documents: Government-issued ID, proof of address
- Communications: Messages, reviews, support tickets, and feedback
1.2 Information Collected Automatically
- Device Information: IP address, device type, operating system, browser type
- Usage Data: Pages viewed, features used, time spent, search queries
- Location Data: GPS coordinates (with your permission), IP-based location
- Cookies & Similar Technologies: Session data, preferences, analytics
1.3 Information from Third Parties
- Social Media: Profile information when you connect accounts
- Payment Providers: Transaction verification and fraud prevention data
- Logistics Partners: Shipping and delivery information
- Verification Services: Identity verification results
2. How We Use Your Information
2.1 To Provide Our Services
- Create and manage your account
- Process transactions and payments
- Enable communication between users
- Provide customer support
- Facilitate shipping and delivery
- Connect suppliers, sellers, and logistics partners (Supply Engine)
2.2 To Improve and Personalize
- Recommend relevant products and services
- Customize your experience
- Analyze usage patterns and trends
- Test new features and improvements
- Send personalized marketing communications (with your consent)
2.3 For Safety and Security
- Verify identity and prevent fraud
- Detect and prevent prohibited activities
- Enforce our Terms of Service
- Comply with legal obligations
- Protect against security threats
3. How We Share Your Information
3.1 With Other Users
When you use TAGOJA, certain information is visible to other users:
- Profile information (name, photo, location, ratings)
- Listings and products you offer
- Public reviews and ratings
- Messages in transaction chats
3.2 With Service Providers
We share information with trusted partners who help us operate:
- Payment Processors: Stripe, PayPal, local payment providers
- Logistics Partners: 3PL providers, shipping companies
- Cloud Services: AWS, Google Cloud for data storage
- Analytics: Google Analytics, Mixpanel for usage insights
- Customer Support: Zendesk, Intercom for support tools
- Verification: KYC/AML service providers
3.3 For Legal Reasons
We may disclose information when required by law or to:
- Respond to legal requests (subpoenas, court orders)
- Comply with regulatory obligations
- Protect our rights and property
- Investigate fraud or security issues
- Protect user safety
3.4 Business Transfers
If TAGOJA is acquired or merged, your information may be transferred to the new owner.
4. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Closed Accounts: Basic information retained for 7 years (legal compliance)
- Transaction Records: Retained for 10 years (tax and legal requirements)
- Marketing Data: Deleted within 30 days of unsubscribing
5. Your Rights and Choices
5.1 Access and Portability
You can request a copy of your personal data in a machine-readable format.
5.2 Correction and Updates
Update your information anytime in your account settings or contact us for assistance.
5.3 Deletion
Request deletion of your account and data. Note: We may retain certain information for legal compliance.
5.4 Marketing Opt-Out
Unsubscribe from marketing emails via the link in any email or in your account settings.
5.5 Cookie Management
Control cookies through your browser settings. Note: Disabling cookies may limit functionality.
5.6 Do Not Sell
We do not sell your personal information. You can opt out of targeted advertising in settings.
6. Data Security
We implement industry-standard security measures:
- Encryption: TLS/SSL for data in transit, AES-256 for data at rest
- Access Controls: Role-based access, multi-factor authentication
- Regular Audits: Security assessments and penetration testing
- Monitoring: 24/7 threat detection and response
- Employee Training: Regular security and privacy training
7. International Data Transfers
TAGOJA operates globally. Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by regulatory authorities
- Your explicit consent where required
8. Children's Privacy
TAGOJA is not intended for users under 18. We do not knowingly collect information from children. If we discover a child's account, we will delete it immediately.
9. Region-Specific Provisions
9.1 European Economic Area (EEA) / UK
Under GDPR/UK GDPR, you have additional rights:
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with supervisory authorities
- Right to withdraw consent
9.2 California (USA)
Under CCPA/CPRA, California residents have rights to:
- Know what personal information is collected
- Delete personal information
- Opt-out of sale/sharing
- Non-discrimination for exercising rights
9.3 Philippines
Under the Data Privacy Act of 2012, we comply with all NPC requirements and your rights as a data subject.
10. Changes to This Policy
We may update this policy periodically. We'll notify you of material changes via:
- Email to your registered address
- In-app notification
- Prominent notice on our website
Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy questions or to exercise your rights, contact us:
- Email: support@tagoja.com
- Mail: TAGOJA c/o SEOWOO LLC, 30 N Gould St, Sheridan, WY 82801, United States
- Data Protection Officer: support@tagoja.com
Questions? If you have any concerns about how we handle your data, please don't hesitate to contact us. We're committed to protecting your privacy and will respond to all inquiries within 30 days.